Conquering Burnout

In our cover story for the January 2015 issue of Scientific American Mind (Conquering Burnout), Christina Maslach and I reflected … More

Three Points on Banishing Burnout

Individual therapy encounters formidable challenges in addressing burnout. • Burnout is a Relationship Problem. At its core burnout is a … More

Recovering from burnout is a major challenge. In my conversations with people who have experienced burnout, many have changed jobs … More

When the department manager left the company, Bill was confident that he would move into that position based on his … More

Exhaustion is a defining quality of burnout. Despite lots of evidence of its damaging impact, exhaustion has eluded effective action. … More

Kristin, a unit manager in a large hospital, described what bothered her about her job: “My frustration comes from, not … More

In the New York Times Alina Tugend recently wrote an article on job burnout. Alina and I had an interesting … More

In health care, priorities are not a to-do list. It is primarily about people. Every item is attached to someone. … More

The November issue of the American Psychology Association Monitor reported on a growing incidence of workplace incivility. It reflects on … More

A Starbuck’s in Arlington MA faces serious challenges in design. The challenge is that the café’s space is pie-shaped. Customers … More