The Person in Situation

It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More

Manager Burnout The Erosive Power of Insincerity

Kristin, a unit manager in a large hospital, described what bothered her about her job: “My frustration comes from, not … More

Some teams come together under stress; some fall apart. In a feature story in the Halifax Chronicle Herald I had … More

A previous post considered the strain experienced by first line managers when sorting out conflicting priorities. A reader, Peggy, noted … More

The November issue of the American Psychology Association Monitor reported on a growing incidence of workplace incivility. It reflects on … More

A Starbuck’s in Arlington MA faces serious challenges in design. The challenge is that the café’s space is pie-shaped. Customers … More

When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More

As noted in a previous post the first step in managing such change is for senior management to make sense … More

Two co-workers of mine are doing the Pan-Mass Challenge this summer and recently asked for donations for their cause. The … More

Ashley was feeling especially anxious one morning. She was making a series of obvious errors when setting up her register … More