Strengthening a Culture Of Respect and Engagement: SCORE

Challenges to Workgroup Cultures One rude encounter can ruin your day. You expect people to behave professionally at work. And … More

Conquering Burnout

In our cover story for the January 2015 issue of Scientific American Mind (Conquering Burnout), Christina Maslach and I reflected … More

Recovering from burnout is a major challenge. In my conversations with people who have experienced burnout, many have changed jobs … More

Exhaustion is a defining quality of burnout. Despite lots of evidence of its damaging impact, exhaustion has eluded effective action. … More

The road into the town of Hanalei, Kauai, Hawaii takes a couple of hairpin turns winding down towards the river … More

When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More

For the most part, people working together on hospital units get along well. On some units, the social climate of … More

Some teams come together under stress; some fall apart. In a feature story in the Halifax Chronicle Herald I had … More

Following on the previous post, I explore more on leadership and trust. I noticed a number of workgroups had a … More

In their foundations annual letter Bill and Melinda Gates demonstrated a core element of leadership: inspiring hope. The letter challenged … More