Strengthening a Culture Of Respect and Engagement: SCORE

Challenges to Workgroup Cultures One rude encounter can ruin your day. You expect people to behave professionally at work. And … More

Leader/Member Relationship Has a Major Impact

The previous post noted the important role of community for people who showed dramatic improvements in burnout from one year … More

When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More

The challenges First Line Managers (FLMs) face in their work differ from those of their team members. However, FLMs’ psychological … More

Following on the previous post, I explore more on leadership and trust. I noticed a number of workgroups had a … More

In their foundations annual letter Bill and Melinda Gates demonstrated a core element of leadership: inspiring hope. The letter challenged … More

Some are born to greatness, but often greatness results from relationships. This point was brought home when exploring relationships of … More

The objective in the previous post in this series was identifying the various players who have some accountability for the … More

In health care, priorities are not a to-do list. It is primarily about people. Every item is attached to someone. … More

A previous post considered the strain experienced by first line managers when sorting out conflicting priorities. A reader, Peggy, noted … More