Physician, Heel Thyself

In a New York Times opinion piece, Theresa Brown wrote about doctors showing disrespect for nurses. Ms. Brown acknowledges that …

Changes for Better or Worse: How Ambiguous Situations Resolve Themselves

You would think that people working in a civil group would rarely encounter incivility and you would be correct. For …

The Tragedy in Tucson

This is not in any way a political blog but I would be remiss in light of the connection with …

Wasting Resources, Risking Patient Care

The price of incivility in the workplace Canada’s reflections on health care miss the system’s most squandered resources: people’s knowledge, …

Petty Tyrant

Bullies get a lot of help. The behavior of bullies—in playgrounds or workplaces—is awful. People condemn it publicly. They craft …

Gossip

The Situation: Margaret, arriving a few minutes early for a staff meeting, joins a conversation with Jason and Kendra about …

Three Ways Management Trust Reflects Improvements in Workplace Civility

Both coworker and management trust shape employees’ experience of worklife. Our background research on CREW demonstrated that a dedicated effort …

Two Strategies for Bringing Respect into Working Relationships

Jennifer, a family physician in a large city, felt frustrated by her colleagues’ lack of respect. Once again she was …