Attachment Styles & Incivility at Work

I recently published the article, “Attachment styles at work: Measurement, collegial relationships, and burnout,” with Arla Day and Lisa Price …

Going It Alone

A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has …

Leader/Member Relationship Has a Major Impact

The previous post noted the important role of community for people who showed dramatic improvements in burnout from one year …

The Many Channels of Incivility

The November issue of the American Psychology Association Monitor reported on a growing incidence of workplace incivility. It reflects on …

Incivility and Intention

A defining quality of incivility in contrast to abuse or bullying is “ambiguous intent.” To label a behavior as rude, …

Incivility and Intention: The Orchestra Version

During a performance of the refined and grand Mahler’s 9th symphony at the New York Philharmonic on Tuesday 10 January …

Forms of Workplace Mistreatment

As workplace mistreatment has increased its profile in recent years, it has received a lot more scrutiny. People write about …

Intentions Matter: The Benefits of Reducing Ambiguity in Working Relationships

In my work on workplace incivility, I ask people to describe the behavior of those who behave badly at work. …

How Civility Patterns Predict the Future

When figuring out the social climate of a workgroup, it’s useful to consider both the strengths of weaknesses. In our …

Incivility Affects Healthcare Workforce Planning: Three Strategies for Change

Although quitting is the most definitive form of withdrawal, there are milder forms that impose a drain on the health care system. Absences through sick time reduce the percentage of an individual’s potential contribution. Showing up but lacking enthusiasm at work reflects a more subtle form of withdrawal, but one that has the impact of a reduction in the knowledge or energy that people bring.