Three Simple Steps for Bad Apple Problems

“We have tried everything, but nothing seems to make any difference.” Frustration prompts many conversations about dysfunctional workgroups. Everyone knows … More

The Workplace Civility Crisis: A New Book

My new book on workplace incivility has just been released by Springer publishing. I wrote this book because I recognize … More

The Costs of Indecision

When with a friend at a café the waiter asked what flavors of ice cream we wanted. Being unable to … More

Physician, Heel Thyself

In a New York Times opinion piece, Theresa Brown wrote about doctors showing disrespect for nurses. Ms. Brown acknowledges that … More

International Terrorism and Workplace Resilience

The past week included a major event in the history of terrorism. The news reporting has considered the event as … More

Burnout as a Killjoy

The worst thing a job can do to you is kill the joy of doing what you love. Margaret, a … More

Changes for Better or Worse: How Ambiguous Situations Resolve Themselves

You would think that people working in a civil group would rarely encounter incivility and you would be correct. For … More

Civility at Work

Sometimes relationships get stuck. When that happens, getting relationships back on track becomes a major priority.

Respect as a Powerful Tool for Building Community

The small stuff can make a difference. Today’s post considers small actions that make a difference in building a community.

Organizational Resilience: 3 Tips for Sustaining Gains of Change Initiatives

When working with organizations implementing CREW, I’ve been impressed by efforts to sustain their gains in respect and civility. Improving … More