The Person in Situation

It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More

Going It Alone

A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More

Civility Across Culture: Dressing the Part

Culture is both ethereal and powerful. Workplace civility has close ties to both national and organizational culture. First, cultures vary … More

Reacting to Incivility 1: Encouraging Self-Reflection

It is one thing to value collegiality; it is another thing to take action to support that value. One point … More

Flawed Barrels 1: Cliques

A previous post considered bad apples. This post shifts to flawed barrels as the root of dysfunctional workgroups. Some of … More

Three Simple Steps for Bad Apple Problems

“We have tried everything, but nothing seems to make any difference.” Frustration prompts many conversations about dysfunctional workgroups. Everyone knows … More

Reading Emily: Links of School & Workplace re Bullying

In her new book, Sticks and Stones, Emily Bazelon explores the world of school bullying. In this excellent reflection on … More

Shared Commitment to a Learning Environment

The challenge of improving civility and respect shares some qualities with a cat chasing its own tail. Classroom civility provides … More

5 Dimensions of Improving Worklife Resilience

A healthy worklife only works as collaboration. The organization, the workgroup, the network of working relationships, and individual employees all … More

The Workplace Civility Crisis: A New Book

My new book on workplace incivility has just been released by Springer publishing. I wrote this book because I recognize … More