Goal Setting

As we step into the new calendar year and, for many organizations, the first quarter of the fiscal year many … More

TripAdvisor and Customer Service

Everyone is a critic. And now, with sites such as TripAdvisor, everyone can be a restaurant or hotel critic. This … More

Driving across Turkey we have stopped three times so far for petrol. We have used the same petrol chain (PO) … More

Evaluating people is part of life. As a professor, I regularly write recommendation letters for students. They apply for scholarships, … More