Strengthening a Culture Of Respect and Engagement (SCORE)

The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More

What Are We Doing in the Azores?

After a few days of conferences, presentations, conversations, and dinners, we found ourselves having an hour at the airport at … More

When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More

An important dimension of the burnout process is interrupted recovery. The problem is not so much that people get tired. … More

As noted in a previous post the first step in managing such change is for senior management to make sense … More

Culture is both ethereal and powerful. Workplace civility has close ties to both national and organizational culture. First, cultures vary … More

A nurse responding to a recent survey described her work life as demanding great effort and accomplishing little. She felt … More

Watching the fights going on in Washington D.C. over the past months and years, it seems that the ire expressed … More

The other day I saw a commercial for the newest version of the Kindle. This device, which started as a … More

“Management doesn’t give a hoot about what we think.” This comment from a nurse on a cardiac unit of a … More