Strengthening a Culture Of Respect and Engagement (SCORE)

The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More

The Shared Quality of Burnout & Engagement

For the most part, people working together on hospital units get along well. On some units, the social climate of … More

The challenges First Line Managers (FLMs) face in their work differ from those of their team members. However, FLMs’ psychological … More

Following on the previous post, I explore more on leadership and trust. I noticed a number of workgroups had a … More

In their foundations annual letter Bill and Melinda Gates demonstrated a core element of leadership: inspiring hope. The letter challenged … More

Some are born to greatness, but often greatness results from relationships. This point was brought home when exploring relationships of … More

After a few days of conferences, presentations, conversations, and dinners, we found ourselves having an hour at the airport at … More

The objective in the previous post in this series was identifying the various players who have some accountability for the … More

A previous post considered the strain experienced by first line managers when sorting out conflicting priorities. A reader, Peggy, noted … More

A major challenge for first line managers (FLMs) in health care is managing competing demands. They face requests and demands … More