SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Category: Dysfunctional Groups
A series of articles concerning the problems of habitually incivil groups, and how to improve their interactions.
Strengthening a Culture Of Respect and Engagement (SCORE)
The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More
The Person in Situation
It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More
Going It Alone
A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More
Workplace Justice Improves Engagement in 3 Ways
When the department manager left the company, Bill was confident that he would move into that position based on his … More
Leader/Member Relationship Has a Major Impact
The previous post noted the important role of community for people who showed dramatic improvements in burnout from one year … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More
The Big Divide: How Teams React to Stress
Some teams come together under stress; some fall apart. In a feature story in the Halifax Chronicle Herald I had … More
Leading Change You Don’t Believe In
Change management has a better image than it deserves. The problem in health care is that much of change management … More
Preventing Burnout: More on What Managers Can Do
A previous post considered ways in which leaders can manage to reduce the potential for burnout among their employees. One … More
WorkEngagement 