“My colleagues, both physicians and nurses, they cry every day.” The 17 March interview on the NYT’s Daily podcast with … More
Category: community
Overview: Western Health SCORE Project
SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More
Strengthening a Culture Of Respect and Engagement (SCORE)
The workgroup process, Strengthening a Culture Of Respect and Engagement (SCORE) was developed to help workgroups overcome forces that weaken … More
Burnout is More Than an Individual Problem
An article in Fast Company, considered, “How to Protect Your Employees from Burnout.” The article identifies six issues that are … More
The Person in Situation
It’s never entirely the situation and it’s never entirely the person. So much of what is truly interesting lies between … More
Going It Alone
A recurring question in discussions of workplace incivility is about going it alone. My approach to addressing workplace incivility has … More
Workplace Justice Improves Engagement in 3 Ways
When the department manager left the company, Bill was confident that he would move into that position based on his … More
Why Resiliency is not Enough
The discussion of preventing or alleviating burnout has two major themes: improving the workplace or improving resiliency. Strategies for improving … More
A Sense of Community Leads to Amazing Improvements in Work Engagement
When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More
The Shared Quality of Burnout & Engagement
For the most part, people working together on hospital units get along well. On some units, the social climate of … More
WorkEngagement 