Overview: Western Health SCORE Project

SCORE is a workgroup-based civility intervention. Although informed by experience with CREW, SCORE differs in important ways. SCORE occurs through … More

The Good and Bad of Productivity Increases

Increasing productivity is an admirable goal with a serious downside. In the best sense, increasing productivity means working smarter that … More

A Strategy for Increased Work Engagement

Inactivity is not the answer. Reducing demands does not mean sitting around with nothing to do. Idleness would not do … More

Long Cycles, Short Cycles: Implications for Burnout and Engagement

When the only constant is change, people become concerned with predicting the direction and intensity of change. A specific concern … More

A Sense of Community Leads to Amazing Improvements in Work Engagement

When conducting an analysis of data from hospital surveys a few years ago, I noticed that there were 10 people … More

The Win/Win of Shared Efficacy

The challenges First Line Managers (FLMs) face in their work differ from those of their team members. However, FLMs’ psychological … More

Finding Common Ground at High Levels

The objective in the previous post in this series was identifying the various players who have some accountability for the … More

Two Diverging Poles on Addressing Burnout

In the New York Times Alina Tugend recently wrote an article on job burnout. Alina and I had an interesting … More

Leading Change You Don’t Believe In: Making Sense of it All

When receiving the responsibility to implement any policy, an essential step is to make sense of the policy. In doing … More

Preventing Burnout: Improving Recovery Cycles

An important dimension of the burnout process is interrupted recovery. The problem is not so much that people get tired. … More